Refund, Cancellation & Return Policy
This policy explains how we handle refunds, cancellations, payment failures and billing errors for our prepaid credit service. It should be read with our Terms & Conditions.
View Terms & Conditions →About this policy and scope
This policy applies to payments made on https://flipick.com/ and the Flipick platform for prepaid credit packs that fund our digital services (AI video creation and video distribution). Payments are made in Indian Rupees (INR) on the secure payment page of ICICI Bank’s payment gateway, using card, UPI or net banking. The amount charged is the pack price plus applicable GST, as shown before you pay. Credits are added to your account, and a tax invoice is issued, only after the payment is confirmed directly with the payment gateway. Flipick does not sell physical goods.
This policy should be read with our Terms and Conditions. Under those Terms, credits are non-refundable except where required by law. This policy explains how we handle the situations set out below. If any term of an order agreed with you in writing (for example, an enterprise order) differs from this policy, that order applies to the extent of the difference.
Nothing in this policy limits any right you have under applicable Indian law, including consumer protection law.
Refund Policy
2.1 General position
Credits are prepaid. Credits that have been used are not refundable. A purchase whose credits are all still unused may be refunded in full as described in 2.6. Each request is reviewed after we verify our payment, invoice and credit-usage records.
2.2 Duplicate payments
If you were charged more than once for the same purchase, we will refund the extra amount(s) once we confirm the duplicate in our records and the gateway’s records.
2.3 Debited but credits not added
If an amount was debited but credits were not added, we will verify the transaction with the payment gateway. If the payment was successful, we will add the credits and issue the invoice. If it was not successful, the amount is returned to your account by the bank or gateway; if it is not, we will help you trace it and refund any amount we hold.
2.4 Billing errors
If the amount charged or the GST on your invoice is incorrect, we will correct the invoice or refund the verified difference.
2.5 Technical issues
If a fault on our side prevents you from receiving the purchased service and we cannot fix it within a reasonable time, you may request a refund of the affected credits.
2.6 Unused credits
If you have not used any of the credits from a purchase, you may request a full refund of that purchase, including the GST charged. Refunds are made for the whole purchase, not part of it. When a refund is made, the credits from that purchase are removed from your balance and the invoice is marked as refunded. If any credits from the purchase have been used, the purchase cannot be refunded under this clause.
2.7 Credits already used
Credits that have been used to create or distribute video are not refundable, except for non-delivery under 2.5 or where required by law.
2.8 Where refunds are not available
Subject to applicable law, refunds are not available for:
- Credits already consumed for delivered services;
- Change of mind;
- Amounts you paid to third parties;
- Taxes already remitted where reversal is not permitted by law; and
- Accounts suspended or terminated for breach of the Terms.
2.9 Information needed when requesting a refund
Please include: registered email address; order or transaction reference (and gateway reference, if available); payment date and amount; the reason for the request; and any screenshot or bank statement entry that helps.
Payment failures and duplicate transactions
| Situation | What we do |
|---|---|
| Payment shows “failed” but money was debited | Write to us with the details in 2.9. We verify the transaction with the gateway. Amounts debited by the bank for a failed transaction are normally reversed by the bank or gateway; if not reversed, we will help trace and refund where we hold the payment. |
| Duplicate debit for the same purchase | We verify both debits and refund the duplicate under 2.2. |
| Payment successful but credits not activated | We verify, then add the credits or refund under 2.3. |
| Status pending or unclear | Please wait for the final status from your bank or the gateway before paying again. We will confirm the status and then complete or refund the transaction. |
Cancellation Policy
4.1 What these terms mean
Cancelling a purchase means withdrawing an order before the credits are added or used. Cancelling a service means ending use of the platform or an agreed order. A refund request asks for money back. Each is handled separately; cancelling does not itself entitle you to a refund.
4.2 How to cancel
Email us at support@flipick.com from your registered email address with your order or transaction reference. We will confirm in writing whether the cancellation is accepted.
4.3 Before payment is completed
You can abandon a payment on the gateway page before completing it. Nothing is charged and no credits are added. If you were debited, see section 3.
4.4 After credits are added
A completed purchase can be cancelled by requesting a refund under 2.6, if none of its credits have been used. Once credits are used, the purchase cannot be cancelled for a refund. To end use of the platform, write to us; unused credits are then treated under 2.6.
4.5 Effect on credits and billing
Flipick does not offer subscriptions or automatic renewals, so cancelling does not stop any recurring charge, because none exists. Treatment of unused credits on cancellation follows 2.6.
Return Policy
Flipick provides digital services, software access and digital credits. No physical goods are shipped, so physical returns do not apply. Issues with failed or duplicate payments, billing errors or non-delivery of a service are handled under sections 2 and 3.
How to request a refund
- Contact Flipick at support@flipick.com from your registered email.
- Provide the details listed in section 2.9.
- We verify the payment and the delivery or usage status.
- We tell you our decision, with reasons, as described in this policy.
- If approved, we initiate the refund through the payment gateway’s refund process.
- We confirm to you that it has been initiated and when you may expect it.
Timelines
| Stage | Timeline |
|---|---|
| Flipick acknowledges your request | 3 working days |
| Flipick reviews and decides | 5 working days |
| Flipick initiates an approved refund | 7 working days |
| Amount appears in your account | Depends on your bank, card issuer or payment provider; we cannot control it. Confirm the typical range with ICICI Bank documentation. |
The time we take to initiate a refund and the time your bank takes to credit it are separate.
Refund method
Approved refunds are sent to the original payment method (card, UPI account or bank account used) through ICICI Bank’s payment gateway, for the full amount paid. We cannot refund to a different account. Refunds are not instant, and if the gateway cannot process a refund we will tell you and agree an alternative with you.
Complaints & contact
If you disagree with a decision, write to us at support@flipick.com with the subject “Refund Review”.
You may also use any remedy available to you under Indian law. Disputes are subject to the governing law and jurisdiction in our Terms — the laws of India; courts in Pune, Maharashtra — without affecting any non-waivable consumer right.
Contact details
- Company
- Flipick Pvt. Ltd.
- Registered office
- Flat No. 301, Peacock Palace, 208 North Avenue, Kalyani Nagar, Pune – 411014, Maharashtra, India
- Phone
- +91 84592 69853
- support@flipick.com
- Website
- https://flipick.com/
Questions about a payment or refund?
Write to us at support@flipick.com and we’ll get back to you.